Delivery & Policies

Delivery:
Orders are processed within 1-2 weeks and are dispatched from the United Kingdom via international or domestic DHL Express service.
We ship internationally to the USA and Europe.
For shipping beyond these territories, please contact us.

Returns & Exchanges:
If you would like to return items or your purchase is unsuitable, we are happy to provide a full refund or exchange for goods that are in their original packing and in a fully re-saleable condition. This applies if you’re unsatisfied with the product or if you’ve simply changed your mind.
To make a return please notify us by email within 14 days and return the goods within 30 days. Regretfully, exchanges or refunds are not permitted if the Goods have been specially made to order or altered for Customer requirements.

Caring for your root product:
Like a straw hat, the root will last for many years if kept from the elements.
It can be dusted with a soft brush or wiped with a damp cloth.
Colours have been created from natural sources so tones may shift slightly if left in bright sunshine for long periods. Please keep all coloured root dry to prevent any colour transference.

Sustainability
The joy of working with root is that the material is 100% organic and fully compostable.

It is grown to meet the function of the object and no two pieces ever grow exactly the same.  Sustainability is at the heart of the process, using local ingredients and water run-off. There are no harmful pollutants and any leftover shoot or seed is used as animal fodder.

Occasionally the root is mounted on steel wire to make it more functional.  Both the steel and the electrical parts are designed so that they can be easily dismantled at the end of life to be reused, recycled or repurposed.