Delivery & Policies

Delivery Information:
Orders are dispatched from the United Kingdom within 5 working days and we’ll send you a tracking number for your order.
Shipping costs are calculated at checkout, using the guide below:
United Kingdom - sent via tracked Royal Mail from £4.95
Europe & USA - shipping costs are calculated from £30
Australia & NZ - shipping costs are calculated from £50
Deliveries outside the UK may be subject to local taxes and/or import duties depending on your country’s rules.
Orders outside the UK are sent via DHL Express and typically arrive within a few days.
Customs and import duties are charged once the parcel reaches its destination country, and the recipient is responsible for these charges.
If the charges are not paid, the parcel will be returned at Rootfull’s expense.


Returns & Exchanges
We are happy to offer a full refund or exchange for goods that are in their original packaging and a fully re-saleable condition. This applies if you are unsatisfied with the product or have simply changed your mind.

  • Notification Window: Please notify us by email within 14 days of receipt.

  • Return Window: Goods must be returned within 30 days of receipt.

  • Exclusions: Exchanges or refunds are not permitted for Goods that have been specially made to order or altered for your specific requirements.

Caring for Your Rootfull product:
The root is a natural fibre and, like a straw hat or a wicker basket, it will last for many years if kept out of the elements.
It’s not suited for installation in spaces with more than 85% continuous humidity or temperatures above 50°c / 120°F.

  • Cleaning: Any settled dust can be removed using a vacuum on a low suction setting or dusted with a soft brush.

  • Colour Fading: Naturally dyed tones may dull slightly if left in direct sunlight for extended periods.

  • Color Transference: Please keep all coloured root dry to prevent any colour transference.



Sustainability Policy
The root is grown to meet the function of the object, and no two pieces ever grow exactly the same.  Sustainability is at the heart of the process, using local ingredients and water run-off. There are no harmful pollutants and any leftover shoot or seed is used as animal fodder.
A natural, plastic-free and non-polluting binder is used to set and stiffen the material, maintaining its shape.

Occasionally, the root is mounted on wire to make it more functional.  Both the wire and the electrical parts are designed to be easily dismantled at the end of life and reused, recycled or repurposed.